Candidates should show up to their exam at least 15 minutes in advance to get set up. First, candidates will be connected to their Proctor via live chat with MonitorEDU. Candidates will receive different links to click: one to connect to their Proctor, one for MonitorEDU to access their computer webcam, and one for MonitorEDU to access their smartphone camera via phone app.
To access the online exam, candidates will receive a secure access code from their Proctor to access the exam, which is uploaded by the LSO. If there are any issues accessing the exam, or if the exam did not upload properly, candidates are encouraged to remain calm and to speak with their Proctor to resolve the issue or to use the chat feature provided by MonitorEDU. The timer does not begin to run until the candidate opens the exam and starts the examination.
The Proctors will provide instructions to candidates, assist them with setting up their devices and test, and indicate how the candidates should position their smartphone camera, which should be facing the computer screen at all times. Each Proctor will also examine the room in which the candidate is taking their exam via the cameras. Candidates will have to give the Proctors a “tour” of their room and point out the location of the desk and door. It is a good idea to advise the Proctor who else is in the house during the exam to account for any possible background noise.
Note that through the exam, the Proctor is not visible to candidates, but will be speaking through speakers (audio only). However, the Proctors will be able to see and hear the candidates at all times during the exams. It is possible that the Proctor will check on you at some point(s) in the exam or request that either camera be adjusted, so be aware that possible interruptions may occur.